My eQuals Privacy Statement
The following privacy statement describes how ºÚÁÏÉç will manage personal student information, for the purpose of providing students with a means to access, and share digitally certified versions of academic documentation, via the My eQuals portal.
Collection and use of personal information
ºÚÁÏÉç will only collect and use personal information that is necessary to facilitate access to the My eQuals portal. This may include the student name, student number, date of birth, email address, contact details, course information and payment details. To facilitate the issuance of digital academic documentation and subsequent access to the portal, the required information may be collected directly from the student, or ºÚÁÏÉç may use the information held in the student record.
ºÚÁÏÉç collects, holds, uses, discloses, and otherwise deals with personal information in accordance with its and its , which are made under the Privacy and Personal Information Protection Act 1998 (NSW) and the Health Records and Information Privacy Act 2002 (NSW).
To facilitate the issuance of digital academic documentation, ºÚÁÏÉç will use personal information to:
- process, authenticate, certify, issue, upload and/or review digital academic documents to be hosted on the portal
- collect payment for requests for the issuance of digital academic documents (where relevant)
- complete internal administration functions relating to the issuance of digital academic documents
- provide support services to maintain and enable your access to the My eQuals portal; and
- receive and/or share a digital academic document hosted on My eQuals, at your request or with your permission.
ºÚÁÏÉç will disclose personal information to the My eQuals portal so students can access digital academic documentation, and/or share documentation directly with a third party, with student authority. ºÚÁÏÉç will not disclose personal information to any third party, unless ºÚÁÏÉç has consent, or there is a legal requirement to do so.
Please be aware that once a student accesses the My eQuals portal, all personal information the student provides via the portal will be handled by My eQuals in accordance with the .
ºÚÁÏÉç recommends students to check the My eQuals policy before submitting personal data to the site.
Security of your personal information
Digital academic documentation will be hosted on My eQuals, and made available in accordance with NSW legislated recordkeeping and privacy obligations.
Personal information that is made available via My eQuals will be hosted at the My eQuals data centre in Australia. ºÚÁÏÉç will use all appropriate measures to ensure the secure transfer of personal data to the My eQuals portal.
In some circumstances, personal information may be transferred off - shore. This may include when a student authorises third parties (in other countries) to access their digital academic documentation, or for My eQuals staff/contractors to provide technical support. The  provides further information regarding the My eQuals security framework and data protection policies.
Questions
If you have questions about your digital documents, please contact Student Services Hub on 1300 668 370 or via email at studenthub@westernsydney.edu.au.
If you wish to make a complaint about how ºÚÁÏÉç has handled your personal information, please contact ºÚÁÏÉç’s Privacy Officer at (02) 4570 1428 or privacy@westernsydney.edu.au.
My eQuals can be contacted directly via their .
This privacy statement may be amended or updated from time-to-time. We encourage you to visit our website periodically in order to remain up to date.
For information on processing/delivery times please refer to the academic document terms and conditions.